What was once only science fiction, now plays a role in our everyday lives. Artificial Intelligence is growing to touch nearly every facet of our daily existence, from the personal assistant on your phone to that smart thermostat in your office. Arguably, these technological advances are making our lives better, but how is it helping our lives specifically at work?
Already, companies all over the planet are using AI in daily workflows. AI analyzes mountains of data to help us make critical decisions about future spending and hiring. AI even helps us schedule, run and improve the quality of your weekly department-wide Zoom call.
Now, in the world of Human Resources, AI is being used to increase engagement among employees and increase retention rates across the board. All this, with an eye on improving diversity, inclusion, performance and efficiency.
To date, the use of AI has been most common in hiring practices. The entire process is streamlined and stripped of bias because computers don’t form opinions based on gender or culture. The same technology can be used to analyze applicant responses and even schedule follow-up interviews with leading candidates.
All this means that investing in AI means that your HR team will have more time to focus on strategic objectives and plan for the future, rather than getting bogged down in the daily grind of paperwork, email sending and other administrative tasks essential for operation.
One of the most interesting advances of AI in Human Resources might be the real-time performance reviews and analysis of employees’ performance. Some programs can even detect changes in a worker’s language via email and social media apps to trigger a warning that that employee might be considering switching companies. This would give HR teams ample time to jump in and see if the employee can still be retained.
Virtual assistants and chatbots have already been used to save companies millions of dollars because this form of AI can quickly and efficiently answer employees’ questions about payroll, benefits, vacation, IT issues and pension inquiries.
The biggest challenge for some companies might be getting Human Resources executives to embrace this relatively new technology. Some people believe that AI dehumanizes the HR process, however, one could argue that by freeing the HR team from the more mundane and clerical tasks of the day-to-day operations, these professionals will have more time to deliver an individualized care plan to your organization’s most valuable employees.
The era of Artificial Intelligence in Human Resources has only just begun. This technology will only continue to get smarter, more efficient and essential for organizations to compete. It’s going to change HR forever while saving your company big bucks on the bottom line, resulting in happier employees and a healthier company. Want to learn more? Contact Saudi Technologies today for a free consultation, to see how our IT specialists can outfit your organization’s HR team with the latest AI technologies and workflows.